Booking & Payment Policy
At Pretty T’s Kitchen, we aim to make every step of your catering experience seamless and enjoyable. Please take a moment to review our policies to ensure smooth event planning and execution:
- Have Questions?
We’re happy to assist! Whether you need help selecting menu options or clarifying details, feel free to email us—we’re here to make your event extraordinary. - Advance Notice for Large Parties
To deliver the best quality and service, bookings for events with 20 or more guests must be placed at least three weeks in advance of the service date. Early planning ensures we can customize everything to meet your needs. - Rush Fee
We understand that last-minute plans happen! For bookings made within the same week as the service date, a $50 rush fee will apply to accommodate expedited preparation and staffing. - Deposits & Final Payment
- To secure your reservation, a 50% deposit is required at the time of booking.
- The remaining balance must be paid no later than 72 hours before the event to avoid cancellation.
- Unfortunately, if the final payment is not received within this timeframe, your booking will be automatically cancelled, and the deposit will not be refunded.
- Client Cancellations
- Life happens—we get it! You may cancel your booking up to 7 days before the service date to receive a full refund of your deposit.
- Cancellations made within 7 days of the event will forfeit the deposit due to planning and preparation costs incurred.
Important Note: Dates fill quickly, especially during peak seasons. Reserve your event as early as possible to guarantee your spot!
Frequently Asked Questions
Q: Can I book an event for fewer than 20 guests?
Absolutely! We cater to events of all sizes, from intimate gatherings to grand celebrations. Contact us to discuss your needs and we’ll create a package that works for you.
Q: What if I need to make changes to my booking?
We’re flexible! Adjustments can be made to your booking up to 7 days before the event. Contact us as early as possible, and we’ll do our best to accommodate your request.
Q: Are there any additional fees I should be aware of?
Rush fees apply to bookings made within the same week of the event. Other potential charges may include menu customizations, specialty items, or extended staffing requests. We’ll always be transparent about costs upfront.
Q: Do you offer tastings or consultations?
Yes! We’re happy to arrange tastings or consultations so you can finalize your menu with confidence. Contact us for availability and details.
Q: What forms of payment do you accept?
We accept major credit and debit cards, as well as electronic payment methods. Unfortunately, cash payments are not accepted for deposits or final balances.
Q: What areas do you serve?
We proudly serve the Chicagoland area, including the city and surrounding suburbs. For events outside this area, contact us to discuss availability and travel arrangements.
Ready to Plan Your Event?
We can’t wait to make your special day unforgettable. Contact us to get started and let’s create something delicious together!